Return And Refund Policy

RETURN AND REFUND POLICY

 

At CARDHOBI, we strive to provide the best possible shopping experience for our valued customers. We understand that occasionally, situations may arise where you need to return or seek a refund for a purchase made on our platform. To ensure fairness, transparency, and customer satisfaction, we have developed a comprehensive Return and Refund Policy outlined below:

 

Returns Eligibility:

We accept returns for products that meet the following criteria:

  1. The product is damaged or defective.
  2. The request for return is initiated within 2 days from the date of delivery, if in case any damage.

Return Procedure:

If you wish to return a product, please follow these steps:

  1. Log in to your account on our website and navigate to the Order History section.
  2. Find the relevant order and select the item(s) you want to return and note down the order number.
  3. Write an email to help.cardhobi@gmail.com - Provide order number, unboxing images which show that the product was received defective, brief reason for the return to help us improve our services.
  4. Our customer support team will review your request and provide you with further instructions within 2 working days.

 

Refund Policy:

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

For payments made via credit/debit cards or digital wallets, the refund will be processed back to the original payment method and may take 15 working days to reflect in your account.

For cash-on-delivery orders, you will have the option to receive the refund via bank transfer or store credit which may take 15 working days.

 

Return Shipping:

In case of product defects or errors, the return shipping costs of Rs.200 should be first transferred to the company account (details would be sent to you on email) after which the process for order pickup from customer’s address will be done. However, for other return reasons, you may be responsible for shipping the item back to us.

 

Exchange Policy:

We currently do not offer direct exchanges. If you wish to exchange a product, you will need to follow the return process and then place a new order for the desired item.

 

Cancellation Policy:

You can cancel an order within 1 hours of placing it by putting a whatsapp message +91 89750 59447 or you can write us an email on help.cardhobi@gmail.com and mention the order number and name in it. However, once the order is processed and shipped, it cannot be cancelled.

 

Customer Support:

Our dedicated customer support team is available 5 days a week to assist you with any questions or concerns related to returns, refunds, or any other aspect of your shopping experience.

 

Please note that this Return and Refund Policy is subject to change without prior notice. For the most up-to-date version, please refer to our website. By shopping with us, you agree to abide by these policies and procedures, ensuring a seamless and enjoyable shopping experience. We value your trust and look forward to serving you in the best possible way.

 

CARDHOBI

Pune

+91 89750 59447